Refund policy

At Bauthne, customer satisfaction is important to us. We offer a 30-day return policy to give you time to review your purchase and request a return if needed.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in its original condition, unused, and in its original packaging, where applicable. You may also need to provide your order confirmation or proof of purchase.

Please contact us before sending any items back so we can provide the appropriate return instructions.

2. How to Request a Return

To initiate a return, contact our customer support team at:

Email: support@bauthne.co

Please include the following information in your email:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for your return.

  • Photos of the item, if it arrived damaged, defective, or incorrect.

Our support team will review your request and explain the next steps.

Please do not send products back before receiving return instructions from our team.

3. Return Shipping

If you are returning an item because you changed your mind or no longer need it, return shipping arrangements and costs will be confirmed by our support team.

If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us. We will work with you to arrange an appropriate resolution, including a refund, replacement, or return where applicable.

Nothing in this policy limits your statutory rights regarding faulty or misdescribed goods.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider and financial institution.

If additional processing time is required, we will let you know.

Shipping charges, taxes, and other fees will be handled in accordance with applicable law and the circumstances of your return.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is damaged, defective, incorrect, or missing, contact us at support@bauthne.co as soon as reasonably possible.

Include your order number and photographs or other details that help us understand the issue.

We will review the matter and work with you to find an appropriate solution in accordance with applicable law.

6. Exchanges

If you would like to exchange an item, please contact us at support@bauthne.co.

Exchanges are subject to product availability. If the requested item is unavailable, we will discuss the available alternatives or an appropriate refund where applicable.

7. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including:

  • Personalised or custom-made products, except where faulty or otherwise protected by law.

  • Perishable goods that cannot reasonably be returned.

  • Sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed, where applicable law permits this exclusion.

If a product is non-returnable, any applicable restrictions will be communicated in accordance with the law. Your statutory rights remain unaffected.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@bauthne.co.

We will do our best to accommodate cancellation requests before an order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

Any statutory cancellation rights that apply to your purchase remain unaffected.

9. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe:

  1. Check your bank account or payment provider.

  2. Contact your card issuer, as posting times may vary.

  3. If you still have not received your refund, contact us at support@bauthne.co.

We will be happy to help you check the status of your refund.

10. Contact Information

For questions about returns, refunds, or exchanges, please contact us:

Store Name: Bauthne
Website: https://bauthne.co/
Email: support@bauthne.co

Address: 425 Polmadie Road, Glasgow, G42 0PJ, United Kingdom

Thank you for shopping with Bauthne. We appreciate your trust and are committed to providing helpful customer support.