Shipping policy

At Bauthne, we are committed to processing and delivering your orders as smoothly and efficiently as possible. Please review our shipping policy below for information about order processing, delivery times, and shipment tracking.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email. Please allow additional time for order processing during holidays, promotional periods, or periods of high demand.

2. Shipping Method

We ship orders using First-Class Mail®.

Our shipping method is selected to provide a convenient and reliable delivery service. Available shipping services may depend on the destination and the characteristics of your order.

3. Estimated Delivery Time

After your order has been processed and shipped, the estimated transit time is 5–8 business days.

Please note that total delivery time includes both order processing and transit time. Therefore, the estimated total delivery time is approximately 6–11 business days.

Delivery times are estimates and may vary due to the destination, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send you a shipping confirmation email.

If tracking information is available for your shipment, it will be provided in the shipping confirmation or shared when it becomes available.

Please allow some time for tracking information to update after dispatch.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@bauthne.co. We cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Delayed or Missing Shipments

Although we do our best to ensure timely delivery, delays may occasionally occur due to carrier operations, weather, customs procedures, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact us at support@bauthne.co with your order number. We will review the situation and assist you.

7. Incorrect, Damaged, or Missing Items

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us at support@bauthne.co with your order number and relevant details so we can help resolve the issue.

Your statutory consumer rights remain unaffected by this policy.

8. Contact Information

If you have any questions about shipping or delivery, please contact us:

Store Name: Bauthne
Website: https://bauthne.co/
Email: support@bauthne.co
Address: 425 Polmadie Road, Glasgow, G42 0PJ, United Kingdom

We appreciate your business and thank you for shopping with Bauthne.